FAQ

40 results
  • Will I have to replace my windows before I can put in motorised window coverings? (745) 01.04.2019

    Not at all. Somfy motorisation and automation solutions can be installed just as easily in new buildings as during renovations.

  • Why purchase from a Somfy Expert? (480) 15.11.2018

    Choosing to purchase through a Somfy Expert is your guarantee of receiving the highest quality advice and service on the range of Somfy motorisation solutions.

    Somfy Exoerts receive specialised motorisation training to ensure they provide you with the best solution to meet your individual needs. 

    Somfy solutions have been designed to offer greater flexibility and convenience for your lifestyle and are backed by more than four decades of experience for both residential and commercial markets.

    Enhance your lifestyle with Somfy motorised blinds, curtains, shutters and awnings that are:

    - Convenient

    - Flexible

    - Energy Efficient

    - Private

    - Safe

  • How do I check that my installation includes Somfy equipment? (496) 15.11.2018

    1. By asking your professional installer for a detailed quote, which will specify the brand and reference of the motor.
    2. By checking that a "Powered By Somfy" sticker appears on the installed product. This tells you that the product has been equipped with a Somfy motor by a manufacturer engaged in a close partnership with Somfy.
    3. By checking the brand indicated on your equipment’s remote control.

  • External screens checklist (365) 18.10.2018

    The points to check before selecting a motorised system: 
    1. What type of external screens do you prefer? Two options: choose between a standard external screen or a Zip screen. Zip screens offer real advantages: a perfectly tight fabric, greater wind resistance and total darkness. 
    2. What is the angle of your wall? Motorised systems for external screens can only be installed on perfectly straight walls ( 180° angle). 
    3. What quality of fabric do you need? Certain criteria will determine which product is right for you: UV and weather resistance, easy maintenance, etc.

  • Roller shutters checklist (632) 15.10.2018

    The points to check before selecting a motorised system: 
    1. What type of shutter drive system should you select? On the inside or outside? 
    2. What type of installation should you select? Mounted on the outside wall, embedded in the wall or built into the lintel? 
    3. Where is the power supply located? To the left or right (seen from inside)? 
    4. For installing a solar-powered solution, consult a professional!
     

  • How is my personal data managed by Somfy? (185) 12.10.2018

    Somfy has always emphasised securing customer data, especially since the arrival of the Internet and connected objects. Our servers are highly secure and SOMFY is committed to protecting our customers' data via a rigorous security and confidentiality policy.

  • Why should I motorise my roller shutters? (421) 12.10.2018

    You will save time and money and make your house safer. Time, because you will no longer need to raise and lower all your roller shutters by hand one by one. Money, because you will make considerable energy savings through the automated control of openings according to weather conditions. You also gain on the security front. Even when going out for a short time, you will no longer hesitate to close your shutters, because you can do it with a single "click" on your remote control or from your smartphone. What's more, with automation, you can activate your roller shutters to simulate your presence

  • My awning is broken. Can I contact Somfy to “cover back” the fabric around the tube of my awning? (489) 12.10.2018

    Somfy designs and manufactures the motorisation and automation solutions to power the awnings in the home.

    Our products are then supplied to manufacturers that assemble them with the awning. The assembled products are finally installed by specialised installers at your house. You will have to contact your installer to fix the fabric on your awning.

  • Why motorise your external venetian blind?  (218) 12.10.2018

    Thanks to motorisation, there are no more unattractive and dangerous cords and crank handles. From the remote control, the external venetian blind is maneuvered smoothly. Its slats are oriented precisely to modulate the light and control the sunshine of the habitat.

  • How to select the right motorised system for your roller shutters (370) 12.10.2018

    Several types of roller shutters with shutter boxes exist: 
    1. Standard: retrofit, built-in, or with tunnel box. 
    2. Projection 
    3. Adjustable slats. For each new construction or renovation project, Somfy will advise you and provide a customised solution for motorising all your roller shutters!


    Several ranges of motors may meet your needs: 
    1. Would you like to take advantage of the best technology available? Using Radio Technology Somfy, you can control your roller shutters by remote or even via your smartphone.
    2. Are you renovating your home and looking for a simple solution to preserve the aesthetic look of its exterior? Select our solar-powered motorised system: wireless and reliable, it’s quick and easy to install, with no need for added construction! 
    3. Are you looking to switch from a wired system to radio technology so you can enjoy the comfort of a remote control? Install a radio receiver behind your switch.

  • How to select the right motorised system for your external Venetian blinds? (272) 12.10.2018

    Somfy motorised systems are compatible with most external Venetian blinds. What type of external Venetian blinds do you have? 

    Standard external Venetian blinds: The adjustable slats are connected by visible cords passing through slots in each slat. 
    Metal external Venetian blinds: These types of external Venetian blinds have slat adjustment and drive mechanisms concealed in the channels. The blind slats can also come in different shapes - flat, Z-shaped, or curved depending on the design, strength and desired effect. They can sometimes be referred to as louvre systems.

  • External venetian blinds checklist (149) 12.10.2018

    The points to check before selecting a motorised system: 
    1. Do you have a power supply at the spot you wish to install the motor?
     

  • How to select the right motorised system for your external screens? (142) 12.10.2018

    Several types of external screens exist: 
    1. Screens with cassette. The sealed cassette protects the fabric from bad weather and guarantees that your equipment lasts longer. 
    2. Traditional screens. There are two types of screen systems: a rail system that guides the fabric along rails, or a cable system that guides its travel freely. 
    3. Zip screens. The fabric is held in place in the side channels thanks to a half-zip system. 
     

  • How to select the right motorised system for your curtains? (431) 12.10.2018

    There are different types of curtains to choose from: 
    1. Simple pleat curtains. These large and easy-to-maintain curtains adopt a classic style. They are perfect if you wish to install a curtain combination for day and night. 
    2. Rippled curtains. Modern, elegant, and easy to maintain, these are perfect if you are looking for curtains that provide total darkness. We also manufacture custom rails so that your curtains adapt perfectly to your windows.
     

  • Curtains checklist (365) 12.10.2018

    The points to check before selecting a motorised system: 
    1. How much do the curtains you want to motorise weigh? You can motorise curtains up to a maximum weight of 60 kg. 
    2. What are the width and style of your curtains? You can motorise curtains of different styles (straight or pleated) up to a maximum width of 12 meters. 
    3. What type of opening do you have? A central opening or one that opens at the sides? 
    4. From what side do you wish to install your curtain? Left or right? 
    5. Is there a power supply close by? The motors will need to be connected to the home's electrical system.
     

  • How to select the right motorised system for your interior blinds? (404) 12.10.2018

    What type of blinds should I choose? 
    1. Roller blinds. Depending on the fabric selected, roller blinds can protect you from the sun’s glare or provide total darkness. It's up to you to choose the atmosphere you’d like create for your interior! 
    2. Venetian blinds. The adjustable slats will enable you to regulate the intensity of natural light to brighten your interior as you wish. 
    3. Zebra blinds. Control the intensity of light! By choosing this custom fabric, you’ll be able to enjoy the sunshine or protect your privacy by creating a more intimate atmosphere. 
    4. Cellular blinds. These optimise the temperature of your home thanks to their efficient insulating properties and ability to capture heat. Other types of blinds exist on the market, such as standard blinds and vertical blinds. Their main advantage? They protect you from the sun and maintain your privacy. All types of blinds can be motorised by Somfy!
     

  • Internal blinds checklist (346) 12.10.2018

    The points to check before selecting a motorised system for your interior blinds: 
    1. Type of installation. The size of your windows and the weight of your interior blinds have an impact on the torque exerted by the motorised system you’ll select. For larger windows or heavier blinds, you’ll have to select a motorised system with greater torque. 
    2. Quiet motorised systems. To obtain the excellent acoustic performance offered by the Sonesse® range, we recommend that you: - Use the “Designed for Silence” accessories for the Sonesse® range or the ranges offered by our partners. - Select a smooth fabric. - Install the solution with care. 
    3. Available power supply. A power supply must be available near the motor. These Somfy products must be installed by a professional.
     

  • How to select the right motorised system for your projection screen (156) 12.10.2018

    What drive system should I choose to motorise my projection screen? 
    Two solutions: Mount the cassette on the wall or, for a more aesthetic look, install it directly into your ceiling. Whichever option you choose, our motors, thanks to their small size, should fit perfectly into your cassette. 
     

  • Projection screens checklist (151) 12.10.2018

    The points to check before selecting a motorised system: 
    1. Screen. Several projection screen formats exist: 3:4, 9:16 and others. The screen format must be considered before deciding on which motorised system is best. 
    2. Quiet motorised systems. To take full advantage of the acoustic comfort provided by the Sonesse® solutions, we recommend you use the “Designed for Silence” accessories. 
    3. Available power supplies. A power supply must be available near the motor. These Somfy products must be installed by a professional.
     

  • How to select the right motorised system for your awnings? (186) 12.10.2018

    There are several types of awnings capable of effectively protecting your patio: 
    1. Standard awnings. The articulated arms and fabric remain exposed when the awning is closed. 
    2. Cassette awnings. The articulated arms and fabric are protected from UV and moisture within a sealed cassette. 
    3. Semi-cassette awnings. Only the fabric is protected within the sealed cassette. 
    4. Awnings with a roll-up valance. Extra fabric is integrated into the outside bar holding the fabric. It provides protection when the sun is low in the sky. 

  • Awnings checklist (237) 12.10.2018

    The points to check before selecting a motorised system: 
    1. Are the walls of your house in good enough condition to be able to support a solidly attached motorised system? 
    2. To extend the life of your fabric and protect it against bad weather, Somfy recommends you select an awning with a cassette. 
    3. Consider checking the frame strength. The frame’s arms should move in a fluid motion without twisting. 
    4. Make sure to get a quality fabric that is UV and weather resistant, and easy to maintain. 
    5. Consider installing weather sensors for your patio that automatically open and close your awnings.
     

  • How to select the right motorised system for your pergola (115) 12.10.2018

    There are several types of pergola. Here are the differences: 
    1. Winding canvas pergolas. The canvas always remains taut regardless of the weather conditions. 
    2. Folding canvas pergolas. Its PVC-coated canvas gives you dual protection against the sun and rain.
    3. Adjustable slat or bioclimatic pergolas. Their aluminium structure and adjustable slats protect you perfectly from the sun and rain. 
     

  • Pergolas checklist (109) 12.10.2018

    The points to check before selecting a motorised system: 
    1. Is the frame strong enough to withstand the installation of a motorised system? 
    2. Is the canvas in good enough shape to take a motorised system and move smoothly?
     

  • How to select the right motorised system for your veranda? (77) 12.10.2018

    Our recommended equipment: 
    - Roller shutters. They insulate picture windows and hinder break-in attempts. 
    External Venetian blinds. With their adjustable slats, external Venetian blinds can change angle depending on the sun’s intensity and regulate the natural light coming in. 
    Exterior blinds. Exterior blinds protect you from sunlight and maintain your privacy. 
     

  • How to select a lighting solution that's right for you? (125) 12.10.2018

    Would you like to control all your lights with a single remote control without replacing the existing switches?
    Somfy offers you a range of micro-receivers to switch your lights on and off with a single remote control without having to change your switches.

    The receiver is installed behind a switch or in a drop ceiling. No need to worry! By installing a receiver behind an existing switch, it can still be used to turn your light on and off manually without using your smartphone or tablet. Given the complexity of working with electrical wiring, we recommend you call a professional to perform the installation.

  • Is my home wiring compatible with Somfy solutions? (246) 12.10.2018

    Somfy transmitters and receivers work with the following light bulbs:
    - LEDs, 220-240V AC
    - Compact fluorescent lamps
    - Halogen or filament bulbs

    The micro-receivers can be installed behind certain switches:
    - All push button switches (single or double).
    - All toggle switches (single or double).

     

  • How to select your remote control (369) 12.10.2018

    Our remote control models have multiple functions. Determine which criteria are important to your project, and find the model that best satisfies your needs and desires. 

    1. The “My” function Memorises the favourite position of a product, allowing the user to go to it instantly by pushing the ‘my” button on the remote control. 

    2. Timer function. The Timer allows you to turn on motorised equipment at predefined times. This function is available on the Telis 6 Chronis.

    3. Variation function. This function is ideal for Venetian blinds since it allows you to adjust the slats to reduce the light intensity and keep your home cool. Available with the Situo Variation and Telis Variation RTS remote controls. 

    4. Comfort. For extra comfort and security, protect your equipment with sun, wind and/or rain sensors.
     

  • Controls checklist (388) 12.10.2018

    The points to check before selecting a remote control: 


    1. What technology do you use? Our remote controls operate using RTS radio protocols. Your motorised shutters, screens or blinds must use the same radio technology in order for the remote control to work. 

    2. How many devices do you want to control with the remote? If you have multiple motorised shutters, screens or blinds, we recommend you choose a multi-device remote control that allows you control them individually or all together. Attention: a single-device remote control will only control one motorised device.
     

  • How to select the home automation box that's right for you? (261) 12.10.2018

    Why choose Connexoon Window RTS?

    Choose Connexoon Window RTS if you want to connect all your internal and external window coverings and control them via your smartphone, even when away from home. Also compatible with IFTTT, the Connexoon Window RTS device can work with your Google Home or Amazon Echo device for voice control.

  • How to find out if your equipment is compatible? (375) 12.10.2018

    What products are compatible with Connexoon Window RTS?

    All your Somfy RTS solutions are compatible with Connexoon Window RTS.

  • Connexoon Window RTS checklist (1009) 12.10.2018

    The points to check before starting:
    1. Do you have a good Internet connection? An Internet connection is required to connect your equipment.
    2. Only Somfy RTS products are compatible with your Connexoon Window RTS home automation solutions.
    3. To optimise radio range, we recommend you put the box in an open area at the centre of your home.

  • I can’t find the Stop button on my remote control. (220) 28.09.2018
    The My button stops the blind when it is moving. You can also stop it by turning the thumbwheel, or by pressing the Up or Down button.
  • Does Somfy manufacture roller shutters and blinds? (238) 28.09.2018

    Somfy designs and manufactures the motorisation and automation solutions to power the awnings in the home.

    Our products are then supplied to manufacturers that assemble them with the awning. The assembled products are finally installed by specialised installers at your house. You will have to contact your installer to fix the fabric on your awning.

  • Can I motorise an existing awning? (235) 28.09.2018

    Yes, with Somfy, in most cases you can motorise existing awnings. You will need accessible electricity supply to the awning.

  • Why motorise your awning? (139) 28.09.2018

    Motorising your awning and automating it will help you gain additional living space to share with family or friends. With a single click on your remote control, you choose between sunshine and shade without moving from your deckchair - say goodbye to the crank handle. Weather sensors lower the awning if the sun comes out and retract it in the event of wind. Protected from bad weather and operated smoothly, the mechanism and fabric will last longer. At nightfall, you can use your remote control to light up your patio and garden, and even to switch on a back-up heater incorporated in the awning system.

  • What is the difference between a wired control system and a radio system? (535) 28.09.2018

     In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the conventional home automation solution. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorised roller shutter). In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control.


    The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

  • Could my exterior Venetian blinds lower automatically when the bay window is exposed to the sun? (325) 28.09.2018

    There are many different methods to lower your blinds using Somfy sun sensors. If your motorised blinds are controlled via RTS, you could use a Thermosunis Wirefree RTS sensor.

  • What types of indoor blinds can I motorise? (236) 28.09.2018

    Most types of indoor blinds can be power operated: roll-up fabric blinds, Roman blinds, Venetian blinds in aluminium or wood, curtains, and more.

  • I have a wired installation. Can I upgrade it? (249) 28.09.2018

    Certainly. All you need to do is add an RTS receiver which will centralise your orders and transmit them to the motors via the existing wiring. And if you subsequently add another RTS product, it won't need to be wired to the control point.