FAQ

6 results
  • Will I have to replace my windows before I can put in motorised window coverings? (745) 01.04.2019

    Not at all. Somfy motorisation and automation solutions can be installed just as easily in new buildings as during renovations.

  • Why purchase from a Somfy Expert? (480) 15.11.2018

    Choosing to purchase through a Somfy Expert is your guarantee of receiving the highest quality advice and service on the range of Somfy motorisation solutions.

    Somfy Exoerts receive specialised motorisation training to ensure they provide you with the best solution to meet your individual needs. 

    Somfy solutions have been designed to offer greater flexibility and convenience for your lifestyle and are backed by more than four decades of experience for both residential and commercial markets.

    Enhance your lifestyle with Somfy motorised blinds, curtains, shutters and awnings that are:

    - Convenient

    - Flexible

    - Energy Efficient

    - Private

    - Safe

  • How do I check that my installation includes Somfy equipment? (496) 15.11.2018

    1. By asking your professional installer for a detailed quote, which will specify the brand and reference of the motor.
    2. By checking that a "Powered By Somfy" sticker appears on the installed product. This tells you that the product has been equipped with a Somfy motor by a manufacturer engaged in a close partnership with Somfy.
    3. By checking the brand indicated on your equipment’s remote control.

  • How is my personal data managed by Somfy? (185) 12.10.2018

    Somfy has always emphasised securing customer data, especially since the arrival of the Internet and connected objects. Our servers are highly secure and SOMFY is committed to protecting our customers' data via a rigorous security and confidentiality policy.

  • Connexoon Window RTS checklist (1009) 12.10.2018

    The points to check before starting:
    1. Do you have a good Internet connection? An Internet connection is required to connect your equipment.
    2. Only Somfy RTS products are compatible with your Connexoon Window RTS home automation solutions.
    3. To optimise radio range, we recommend you put the box in an open area at the centre of your home.

  • Does Somfy manufacture roller shutters and blinds? (238) 28.09.2018

    Somfy designs and manufactures the motorisation and automation solutions to power the awnings in the home.

    Our products are then supplied to manufacturers that assemble them with the awning. The assembled products are finally installed by specialised installers at your house. You will have to contact your installer to fix the fabric on your awning.